Refund policy

 

We follow ‘No exchange’, No return’, No refund’ policy.

We want you to love what you ordered, so if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.

Please note:

1)      Products once dispatched or delivered cannot be returned. It can only be exchanged for another product or store credit.

2)      Items will be considered for store credit/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Please inform our customer care department in the event of any Goods/products are delivered without tags.

3)      Where provided, belts and any designer packaging such as muslin bags, should be included with your return

4)      All custom-made orders are non-returnable.

5)      No Exchanges on discounted merchandise.

6)      We do not exchange Cosmetics, Masks, Swimwear and Jewellery because of Hygiene reasons.

7)      Returns would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date. Return processing, if applicable, may take upto 14 business days.

Exchange in India:

Step 1

To return an item, the customer must write to us at shoponline@rahulandanushka.com. Alternatively, the customer may WhatsApp us at our customer care number +91-9211332702, within 7 days of delivery of the shipment.

Step 2

Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner. Just in case, their service is unavailable at your address, we request to self-ship it at our address.

Step 3

Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.

Exchange Outside India:

Unfortunately, at this moment, we do not permit any returns or exchanges for international orders, unless the product is damaged or defective, or if merchandise delivered is different from what you had ordered.

Order Cancellation Policy:

Once an order is confirmed, it cannot be cancelled. In the event of a cancellation, the full payment (100%) will be forfeited and treated as the cancellation fee for all cancellations. Kindly take note that our brand's policy does not include the provision of refunds.